Policies

To keep things smooth and stress-free, we require a non-refundable deposit to book your date, with final payment due before your event. One reschedule is allowed with advance notice, and cancellations within 60 days are non-refundable. We value clear communication, kindness, and mutual respect—and expect the same in return. Full policy details are shared during booking.

Deposit Policy

A deposit of 30% is required to secure your date and begin planning. The remaining balance is due 7–14 days prior to your event (varies by package). Please note that deposits become non-refundable if cancellation occurs more than one week after your initial booking.

Cancellation Policy

If you need to cancel:

Cancellations made more than 60 days prior to the event may receive a partial refund of any paid amounts beyond the deposit.
Cancellations made within 60 days of the event are non-refundable.
We do not refund for weather, guest count changes, or vendor cancellations beyond our control.

Rescheduling Policy

If you need to reschedule due to illness, weather, or other circumstances:

We allow one reschedule, with at least 21 days' notice, subject to availability.
A rescheduling fee may apply if new vendor bookings are required.

Late Payment Policy

Payments not made within 5 business days of the due date will incur a 5% late fee.
Services may be paused until payments are current.

Vendor Payments

While I can source and recommend vendors, all vendor payments are handled directly by the client unless otherwise agreed upon in writing.

Communication & Meetings

Clients receive a shared planning document + email access.
We offer 1–2 virtual check-ins for standard packages; more for full-service clients.

Event Day Policy

Orovia staff will arrive at the agreed-upon time and stay until contracted responsibilities are complete.
Additional on-site time (early arrival, extended hours) is billed at an hourly rate unless pre-approved.
We do not provide manual labor (e.g., heavy lifting, venue teardown) unless stated in the agreement.

Photo & Content Use Policy

We may use professional photos or behind-the-scenes content from your event on our website, social media, or portfolio unless otherwise requested in writing.
We always credit photographers and respect client privacy—just let us know if you'd prefer your event not be shared.

Code of Conduct Policy

Orovia is committed to creating respectful, inclusive, and joyful environments.
We reserve the right to end our services without refund if a client, vendor, or guest creates a hostile or unsafe situation.

Client Responsibilities Policy

Clients are responsible for providing accurate, timely information, reviewing materials, and securing vendors not contracted through Orovia.
Orovia is not liable for vendor performance but will advocate on your behalf in case of issues.

Changes to Scope of Work

If the event scope changes after the contract is signed (e.g., increase in guest count, add-on services), a revised invoice or addendum will be provided and must be approved in writing.